Effective date: 1 January 2025 · VroomCare · ABN 61 808 835 044
VroomCare ("we", "us", "our") is a mobile car detailing business operating across Melbourne, Victoria, Australia. ABN 61 808 835 044. By booking or using any VroomCare service you agree to these terms in full.
We provide mobile car cleaning and detailing services at a location nominated by the customer. Our current packages are:
Descriptions of inclusions for each package are published on our website and may be updated from time to time. The inclusions confirmed at the time of booking apply to your service.
All prices listed on our website are starting prices (from) for a standard hatchback or small sedan. Final pricing is confirmed before any work begins, based on vehicle size, condition, and the package selected.
Additional charges may apply for:
We will always notify you of any additional charges and obtain your approval before proceeding.
Bookings can be made via our online booking form, WhatsApp, phone, or email. A booking is confirmed once you receive a confirmation from VroomCare by call, text, or email. We aim to confirm all bookings within 2 hours.
Please ensure the nominated address is accessible and that water and electricity access is available at the service location where required.
We ask for at least 24 hours' notice if you need to cancel or reschedule. Cancellations with less than 24 hours' notice may incur a cancellation fee of up to $30 to cover travel and preparation costs.
In the event of severe weather or circumstances beyond our control, VroomCare reserves the right to reschedule appointments at no charge to the customer.
Payment is due on completion of the service. We accept cash, bank transfer, and major card payments. Payment terms will be confirmed at the time of booking.
For bookings involving pre-authorised deposits, the deposit amount will be deducted from the final invoice. Deposits are non-refundable for cancellations with less than 24 hours' notice.
You agree to:
VroomCare is not liable for pre-existing scratches, dents, faded paint, cracked plastics, worn upholstery, or any other condition present before the service commenced. We recommend noting any pre-existing damage before work begins. Our technicians will also make reasonable efforts to document the vehicle's condition on arrival.
VroomCare takes every precaution to protect your vehicle during the service. In the unlikely event that damage is caused by our negligence, our liability is limited to the cost of the service provided on that occasion.
We are not liable for any indirect, consequential, or incidental loss. Our liability does not extend to damage caused by pre-existing conditions, faulty or aged vehicle materials, or circumstances beyond our reasonable control.
If you are not satisfied with any aspect of your service, please notify us within 24 hours of completion. We will return to address any areas of concern at no additional charge, subject to fair assessment. Claims made after 24 hours may not be covered.
You grant VroomCare permission to access the nominated property solely for the purpose of completing the booked service. We will use reasonable quantities of water and, where applicable, electricity. Any costs associated with water or power use are included in the service price unless otherwise agreed.
Our technicians reserve the right to refuse or stop a service if conditions pose a genuine health or safety risk — including but not limited to hazardous materials in the vehicle, unsafe access conditions, or aggressive behaviour. In such cases, a cancellation fee may apply.
We collect personal information (name, phone, email, address) solely for the purpose of providing our services and communicating with you about your bookings. We do not sell or share your information with third parties. Your data is stored securely and handled in accordance with the Australian Privacy Act 1988.
VroomCare may update these terms from time to time. The current version will always be available on our website. Continued use of our services following any update constitutes acceptance of the revised terms.
These terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.
For questions about these terms, please contact us: